SHIPPING POLICY
I. Product Delivery
At Fucsia Boutique we are committed to delivering the products to the address specified by the Customer in the shipping information form. To ensure efficient delivery, we recommend that the Customer provide an address where the order can be received during normal business hours.
Fucsia Boutique is not responsible for any delivery problems caused by errors in the address provided by the Customer or by the omission of relevant data. The shipping cost will be determined by the logistics operators, varying according to the city or country of destination, and can be verified at the time of purchase on our website.
II. Delivery Time
Fucsia Boutique deliveries are made through the services of Envia, Interrapidísimo and Coordinadora. The delivery time of the order will depend on the location of the Customer, and this information is available in the "Shipping Times and Costs" section.
It is important for the Customer to note that non-working days, such as Saturdays, Sundays and public holidays, are not counted towards the total shipping time. Delivery times are estimates and may vary for logistical reasons or due to force majeure. In the event of delivery delays, Fucsia Boutique will inform the Customer as soon as it becomes aware of the situation.
III. Delivery Data, Missed Deliveries and Losses
If the shipping company attempts to deliver an order and the Customer is not at the indicated address, it will make up to two additional delivery attempts, usually on consecutive days. If there is any issue with the delivery, Fucsia Boutique will contact the Customer to offer a solution. If contact cannot be established, the order will be returned to our Distribution Center and the Customer will assume the corresponding shipping costs.
Delivery is considered to have taken place when the transport company makes the product available to the Customer, which will be recorded in the transport company's package tracking system.
If delivery cannot be made due to the loss of the package, the transport company will initiate an investigation. In this case, Fucsia Boutique will contact the Customer to coordinate a new shipment or manage the refund.
IV. Problems at the Time of Delivery
The Customer must check the condition of the package upon receipt. If, upon inspection, the Customer finds signs of opening or identifies any damage attributable to transport, he or she must notify Fucsia Boutique within 48 hours of delivery. After this period, claims related to the condition of the product will not be considered.
V. Contact and Customer Service
For any concerns or queries regarding the shipping of products, the Customer may contact our customer service team through the channels enabled on our website. We are committed to offering a satisfactory shopping experience and resolving any issues that may arise during the shipping process.
This shipping policy is designed to provide a clear and professional experience to Fucsia Boutique Customers, ensuring that effective communication is maintained and issues are resolved in a timely manner.
At Fucsia Boutique we are committed to delivering the products to the address specified by the Customer in the shipping information form. To ensure efficient delivery, we recommend that the Customer provide an address where the order can be received during normal business hours.
Fucsia Boutique is not responsible for any delivery problems caused by errors in the address provided by the Customer or by the omission of relevant data. The shipping cost will be determined by the logistics operators, varying according to the city or country of destination, and can be verified at the time of purchase on our website.
II. Delivery Time
Fucsia Boutique deliveries are made through the services of Envia, Interrapidísimo and Coordinadora. The delivery time of the order will depend on the location of the Customer, and this information is available in the "Shipping Times and Costs" section.
It is important for the Customer to note that non-working days, such as Saturdays, Sundays and public holidays, are not counted towards the total shipping time. Delivery times are estimates and may vary for logistical reasons or due to force majeure. In the event of delivery delays, Fucsia Boutique will inform the Customer as soon as it becomes aware of the situation.
III. Delivery Data, Missed Deliveries and Losses
If the shipping company attempts to deliver an order and the Customer is not at the indicated address, it will make up to two additional delivery attempts, usually on consecutive days. If there is any issue with the delivery, Fucsia Boutique will contact the Customer to offer a solution. If contact cannot be established, the order will be returned to our Distribution Center and the Customer will assume the corresponding shipping costs.
Delivery is considered to have taken place when the transport company makes the product available to the Customer, which will be recorded in the transport company's package tracking system.
If delivery cannot be made due to the loss of the package, the transport company will initiate an investigation. In this case, Fucsia Boutique will contact the Customer to coordinate a new shipment or manage the refund.
IV. Problems at the Time of Delivery
The Customer must check the condition of the package upon receipt. If, upon inspection, the Customer finds signs of opening or identifies any damage attributable to transport, he or she must notify Fucsia Boutique within 48 hours of delivery. After this period, claims related to the condition of the product will not be considered.
V. Contact and Customer Service
For any concerns or queries regarding the shipping of products, the Customer may contact our customer service team through the channels enabled on our website. We are committed to offering a satisfactory shopping experience and resolving any issues that may arise during the shipping process.
This shipping policy is designed to provide a clear and professional experience to Fucsia Boutique Customers, ensuring that effective communication is maintained and issues are resolved in a timely manner.
